Refund policy

RETURN & REFUND POLICY

Last updated: 1 July 2026

1. Change of Mind Returns

Due to our limited stock nature, we do not accept change of mind returns or exchanges. Please choose carefully before purchasing. Size guides are available on each product page to help you make the right decision.

2. Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 7 days of delivery at relentlessthroughlife@gmail.com with your order number and photos of the issue. We will arrange a replacement (subject to stock availability), repair or full refund in accordance with your rights under Australian Consumer Law.

3. How to Request a Return (Faulty or Incorrect Items Only)

To initiate a return, please contact us at relentlessthroughlife@gmail.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for your return, including photos where applicable

We will respond within 2 business days with return instructions. Do not send items back without contacting us first.

4. Return Shipping

For faulty or incorrect items, we will cover the return shipping cost. As we do not accept change of mind returns, no other return shipping arrangements apply.

5. Refunds

Once we receive and inspect your return, we will notify you of the outcome within 3-5 business days. If approved, your refund will be processed to your original payment method within 5–10 business days depending on your bank or card provider.

6. Exchanges

As we operate with limited stock, we are unable to offer exchanges. If you require a different size or colour, we recommend purchasing the correct item before your size sells out. We cannot guarantee stock availability at any time.

7. Sale Items

All sales are final. Sale items are not eligible for change of mind returns but remain covered by Australian Consumer Law for faulty goods.

8. Contact

For all return and refund enquiries: Email: relentlessthroughlife@gmail.com ABN: 52 715 293 930

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.